User Profile Picture

Jan

📍 Dubai, UAE

📞 +971 584 230729

📧 jan@example.com

Jan greeted the assistant, requested information about the Grand Polo Club & Resort, and then reported a water leak in their bathroom. After being asked for further details to arrange maintenance, Jan requested to be connected to a human agent for further assistance.

Identified
Tier: Gold | Type: Villa | Address: Flat 16, Al Bustan 78 | Abu Dhabi | Past Appointments: 6
🔧 Next Appointment: Water leak | 2025-08-14 @ 08:30am

Transcript

AI Agent 2025-12-04 1:35:33 PM
1
Jan 2025-12-04 1:35:48 PM
hello
AI Agent 2025-12-04 1:36:05 PM
Hello Jan! Welcome to Emaar customer service. I can help you to book and manage your maintenance appointment or answer questions related to facility management. How can I assist you today?
Jan 2025-12-04 1:36:23 PM
show me grand polo
AI Agent 2025-12-04 1:36:35 PM
Absolutely! Here’s a look at **Grand Polo Club & Resort** by Emaar: ![](https://cdn.properties.emaar.com/wp-content/uploads/2025/08/PRO_EXT_3-2-670x500.jpg) **Grand Polo Club & Resort** is a luxurious master-planned community inspired by equestrian elegance. It features: - 3, 4 & 5 bedroom villas with modern, grand designs - Expansive green spaces and countryside meadows - Exclusive access to the Grand Polo Club Estate, stables, and riding school - Resort-style amenities: football & padel courts, mini golf, forest walk, dog park, and more - A striking clubhouse blending heritage and contemporary design **Location highlights:** - 5 mins to Al Maktoum International Airport - 20 mins to Dubai Hills Estate & Mall - 28 mins to Dubai Marina - 35 mins to Downtown Dubai Would you like more details about the villas, amenities, or investment opportunities?
Jan 2025-12-04 1:36:46 PM
there is a water leak in my bathroom
AI Agent 2025-12-04 1:37:05 PM
Thank you for letting me know, Jan. I’m really sorry you’re experiencing a water leak in your bathroom—that can be quite stressful. This issue falls under the **Hard Services** category, and I’ll make sure it’s addressed as quickly as possible. To get started, could you please provide your **last name** and your **address**? This will help me arrange the right support for you.
Jan 2025-12-04 1:37:21 PM
connect to a human
AI Agent 2025-12-04 1:37:31 PM
I’m really sorry I couldn’t resolve this for you, Jan. I understand how urgent and frustrating a water leak can be. I’ll transfer you to a human agent now. It might take a little bit of time, as our agents are very busy at the moment, but someone will assist you as soon as possible. Thank you for your patience—I truly appreciate it.

Intents

Welcome
Property Inquiry: Grand Polo Club & Resort
Report Issue: Water Leak
Request Human Agent

Action

Greet Jan and collect their last name and address to proceed with logging the water leak maintenance request. Reassure them that their issue will be prioritized.

Entities

Name Value
User Name Jan
Channel whatsapp
Debug False
Channel Voice False
Channel Webchat False
Channel Whatsapp True
Channel Nice False
Last Name None
Booking Info
Oos Counter 0
Company Name Emaar
Survey Id EMAAR-SID-20251126-007
Skip Ask Name True
Send Intro False
Use Adaptive Cards False
Appointment Description there is a water leak in my bathroom
Appointment Category Hard Services
Sentiment neutral