Transcript
Intents
Welcome
↓
Property Inquiry: Grand Polo Club & Resort
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Report Issue: Water Leak
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Request Human Agent
Action
Greet Jan and collect their last name and address to proceed with logging the water leak maintenance request. Reassure them that their issue will be prioritized.
Entities
| Name | Value |
|---|---|
| User Name | Jan |
| Channel | |
| Debug | False |
| Channel Voice | False |
| Channel Webchat | False |
| Channel Whatsapp | True |
| Channel Nice | False |
| Last Name | None |
| Booking Info | |
| Oos Counter | 0 |
| Company Name | Emaar |
| Survey Id | EMAAR-SID-20251126-007 |
| Skip Ask Name | True |
| Send Intro | False |
| Use Adaptive Cards | False |
| Appointment Description | there is a water leak in my bathroom |
| Appointment Category | Hard Services |
| Sentiment | neutral |